Enabling simple, streamlined communication both within your company and outside of it is essential for avoiding departmental silos and keeping customers happy. This is why so many businesses now rely on virtual chat, but the ease and immediacy of phone calls are still fundamental to success in 2026.
Despite this, the high expense and infrastructure requirements of traditional phone lines aren’t always worthwhile for a form of communication that’s undeniably quieter than it used to be. Instead, many businesses are choosing to turn towards internet telephony solutions such as Voice over Internet Protocol (VoIP), or Voice over Wireless LAN (VoWLAN), which offer an internet-based alternative to traditional phone calls.
This move does require new hardware, such as IP phones or VowLAN handsets, but most businesses find the initial outlay more than worthwhile. And here’s why.
# 1 – Notable Cost Savings
Internet telephony might require some initial investment, but it stands to significantly cut costs over time. This is especially true if you have overseas offices or a large global customer base. When it comes to international calls, you could save up to 90% by using internet telephony compared with traditional phone lines.
Internet telephony also eliminates the need for individual phone lines. Instead, companies can utilize the internet infrastructure they already have in place, without adding yet another bill into the mix. There are even cost savings on offer when it comes to repairs and maintenance. Unlike traditional phone infrastructure that requires physical call outs, internet telephony systems are either cloud-based or they run off wi-fi, ensuring simpler, faster repairs in the face of problems, which are generally a lot less likely anyway.
# 2 – Advanced Features
Internet telephony opens the doors to many advanced call features that simply aren’t possible with traditional solutions. This is because handsets like the Spectralink 8440 are fully-equipped with everything from voice quality optimization (VQO) to barcode scanners, customized personal profiles, and even management tools.
Safety is also a priority with internet telephony handsets, which ensure encryption and even come complete with in-built alarm setups. More generally, internet telephony sets are also built for specific usage challenges, meaning that they should function well even if they’re accidentally dropped on a warehouse floor or used with gloves.
# 3 – Simplified Scalability
Scalability has always been a challenge with traditional phone lines, which tend to be built around fixed capabilities that can only expand once new infrastructure is installed. As well as being inconvenient, this runs the risk of leaving you unreachable at the height of your operations. Luckily, internet telephony is on hand to always keep it simple where scalability is concerned.
That’s because you don’t need any new lines or complicated processes to enable new phone users this way. Instead, you can easily add users and even expand to new locations remotely, and at speed as and when you need to do so.
This, and all the other points mentioned throughout this article, are the reasons why internet telephony is more than worthwhile for businesses of all shapes and sizes.
